Monitoring

CCSG continually assess their collectors and phone operators to ensure that they meet with our standards and strict procedures.

Monitoring is an ongoing process carried out by a designated team; all collectors are checked every 3 to 6 months and are expected to meet the high call standards set in place.

Performance checks are continually carried out. If a member of staff is not reaching the targets set they are referred to the in house training team who will design a training plan specific to the individual's needs and learning style. The training department not only look at an individual's performance, but at the collections performance as a whole, designing and implementing training to improve highlighted areas.

The training department also offer every member of staff the opportunity to complete an NVQ LEVEL 2 & 3 tailored to their needs and their job role.

Why not contact us to see how we can work with you? We'll be pleased to help.